Interview

June 24, 2024

An Interview with WonderBotz’s Vivek Goel

Head, Commercial Center, India & Growth Markets, WonderBotz

Automating the Future: An Interview with Vivek Goel, Head of Commercial Center – India & Growth Markets at WonderBotz

By Neha Sharma for Project Leaders Magazine

WonderBotz, a name synonymous with intelligent automation, is taking the world by storm. At the helm of their Indian and Growth Markets division is Vivek Goel, a leader with a keen eye for opportunity. Project Leaders Magazine recently had the pleasure of speaking with Vivek to delve into WonderBotz’s strategies and unique approach.

Project Leaders Magazine (PLM): WonderBotz is a leader in intelligent automation. Can you elaborate on what that means for your clients?

Vivek Goel (VG): We go beyond simple automation. Intelligent automation leverages cutting-edge technologies like AI and machine learning to create a smarter, more efficient way of working. We focus on solutions that not only automate tasks but also continuously learn and improve, taking the burden off human shoulders and allowing them to focus on higher-level strategic thinking.

PLM: WonderBotz is experiencing significant growth. What strategies are driving this expansion, particularly in India and Growth Markets?

VG: Our expansion strategy in India and Growth Markets is multifaceted, focusing on building a strong local presence, industry-specific solutions, and strategic partnerships.

  • Building Local Expertise: We understand the unique needs and challenges of each market. In India, for example, we’re establishing regional hubs with local consultants who possess deep industry knowledge and cultural understanding. This allows us to tailor our solutions and approach to resonate better with local businesses.
  • Industry-Specific Solutions: A one-size-fits-all approach doesn’t work in intelligent automation. We’re investing in developing industry-specific solutions that address the specific pain points and workflows of different sectors. In India, for instance, we’re seeing a high demand for automation in banking, manufacturing, and healthcare. We’re building teams with expertise in these domains to deliver solutions that directly impact these industries.
  • Strategic Partnerships: Growth isn’t achieved in isolation. We’re actively forging partnerships with key players in the region. This could involve collaborating with technology providers, system integrators, or even local consultancies. These partnerships allow us to leverage existing networks, expand our reach, and offer clients a more comprehensive suite of services.

By combining these strategies, we’re establishing ourselves as a trusted advisor for intelligent automation in India and Growth Markets. We’re not just selling technology; we’re offering a transformative approach that unlocks real business value for our clients.

PLM: Beyond India, which Growth Markets do you see as holding high potential for intelligent automation?

VG: Southeast Asia, with its rapidly developing economies, is a region we’re very excited about. Additionally, Latin America presents immense opportunities as companies there embrace digital transformation. We’re customizing our approach for each market, ensuring we deliver solutions that resonate with local needs.

PLM: The Middle East, with its focus on innovation and development, seems like a prime target market for intelligent automation. What’s your take on the potential there?

VG: Absolutely. The Middle East represents a significant growth opportunity for WonderBotz. We see a strong push for diversification and economic transformation across the region, with initiatives like Saudi Arabia’s Vision 2030 and the UAE’s Centennial 2071 plan serving as prime examples. Intelligent automation can be a game-changer in achieving these ambitious goals.

Here’s how I see intelligent automation playing a key role in the Middle East:

  • Streamlining Government Services: Many government agencies in the region are looking to improve efficiency and citizen satisfaction. We can implement intelligent automation solutions to automate repetitive tasks like document processing, citizen inquiries, and permit applications. For instance, WonderBotz is currently working with a government agency in Saudi Arabia to automate the visa application process, reducing processing times and improving the overall experience for citizens and businesses.
  • Boosting Productivity in Oil & Gas: The oil and gas sector is a cornerstone of many Middle Eastern economies. Intelligent automation can optimize various processes in this industry, from predictive maintenance of equipment to real-time data analysis for informed decision-making. We’re in discussions with several oil & gas companies in the region to implement solutions that can automate tasks like well monitoring, pipeline inspection, and data analysis, leading to significant cost savings and improved operational efficiency.
  • Enhancing Efficiency in Finance: The financial services sector in the Middle East is undergoing rapid digitization. Intelligent automation can play a crucial role in streamlining back-office operations, fraud detection, and risk management. WonderBotz is in talks with a leading bank in the UAE to implement an AI-powered solution for loan processing, which can significantly reduce turnaround times and improve customer satisfaction.

These are just a few examples, and the potential applications for intelligent automation in the Middle East are vast. We’re committed to working with governments and businesses in the region to leverage this technology to achieve their economic and development goals.

PLM: Collaboration is key in successful project execution. Can you share WonderBotz‘s methodology for ensuring seamless teamwork across your teams?

VG: Absolutely. We believe in a collaborative and agile approach. Our project teams are cross-functional, bringing together experts from various disciplines. We leverage cutting-edge project management tools to ensure clear communication and real-time progress tracking. Additionally, we foster a culture of open communication and shared ownership, allowing team members to learn from each other and adapt as needed.

PLM: Vivek, thank you for these insights!

VG: The pleasure is mine. We at WonderBotz are passionate about helping businesses unlock their full potential through intelligent automation. We’re excited to see what the future holds as we continue to innovate and grow.

In this interview, Vivek Goel discusses the immense potential of intelligent automation for India and other developing economies (Growth Markets). He explores how businesses can harness this powerful technology to gain a competitive edge. WonderBotz, a leader in the automation field, is poised to capitalize on this burgeoning market.

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Disclaimer: The views and opinions expressed by the interviewee in this piece are their own and do not necessarily reflect the official policy or position of Denkoit Softech Private Limited or its associated brands, groups, entities or individuals. While we strive to provide accurate and up-to-date information, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the content of this interview for any purpose. Any financial information mentioned by the interviewee is for informational purposes only and should not be construed as investment advice. It is recommended to consult with a qualified professional before making any financial decisions. This interview may contain copyrighted material, trademarks, or other intellectual property. You should not modify, reproduce, distribute, republish, download, store, or transmit any of this content without the express written permission of the copyright owner(s). Denkoit Softech Private Limited or its associated brands, entities, individuals or groups, shall not be held liable for any damages arising from the use of this website or its content. 
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