In 2024, What’s the Right Mix of GACS and Human Interaction for Customer Service?

The Evolving Landscape of Customer Service: A Symphony of Human and AI The customer service landscape is undergoing a dynamic transformation. On one hand, we have Generational AI for Customer Service (GACS), fuelled by advancements in Natural Language Processing (NLP) and emotional intelligence (EQ) AI. These AI assistants are rapidly becoming adept at handling complex […]

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